Digital Signage FAQs

Get answers to the most common questions about our digital signage solutions.

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Digital Signage Basics

What is digital signage?

When people say “digital signage” or “digital signs”, they’re talking about big screens used to inform and engage audiences, and it’s used in venues all over the world. Retailers and transit systems using digital signage are increasingly common, and every day more and more campuses, government institutions and corporations are finding their own ways to benefit from this increasingly affordable technology.

Our digital sign software can be used in any environment… lobbies and reception areas, student lounges, cafeterias, break rooms, call centers, elevator banks, factory floors, meeting rooms…virtually any space, campus, or in venues across the globe – all managed from a central source.

Companies use digital signage to welcome visitors, show meeting schedules, or tell employees about progress to goals. Maybe students are reminded that registration ends tomorrow or directed to interactive wayfinding on touchscreens to find their way around campus. As the day comes to a close, screens in your facility might show local weather and traffic so that people can plan their commutes. What you show is really only limited by what you can imagine and create.

>> Download our free guide to see what’s included in a digital signage system and get step-by-step advice on buying and launching a digital signage system.

What are the benefits of digital signage?

To communicate with people, you have to get their attention. Watching TV and using computers has trained us to look at screens for information, so digital signage is a natural choice for reaching large audiences. It’s also better than email, printed posters, and bulletin boards because:

  • You can deliver breaking news in real-time
  • Screens are bright and show motion
  • You can have multiple things on a screen at once
  • You can change what’s on the screen throughout the day
  • It’s cheaper than print for big audiences
  • It’s better than print for green reasons

Each reason for communicating will have its own benefits:

  • To compel– student organizations and activities, benefits enrollment, charity drives
  • To inform– new policies at work, classes and training dates, wayfinding and directories, weather and news
  • To motivate– recognition and reward programs, stock prices and profit-sharing schemes, internal contests
  • To include– welcome messages, new hire and birthday announcements, community and social activities
  • To recognize– organization and individual achievements, safety benchmarks, sports teams stats
  • To warn– severe weather, fire and other emergencies, security threats

>> This white paper gives you step-by-step tips on how to plan, implement and maintain a great digital signage solution.

Why do I need a digital signage solution?

Digital signage not only informs and engages more people through creative presentation, but also reaches them instantly and reliably – and messages can be updated or retired in real-time. It’s a modern approach to organizational communications that draws in viewers with bright, animated graphics and interactivity.

These tools also improve your emergency preparedness by giving you a powerful and flexible tool to deliver security and weather alerts speedily. No matter how detailed or from what source, messages can be distributed in seconds.

 >> Read our white paper about why audience engagement matters to your bottom line, and how digital signage can help.

Why choose Visix over other digital signage software providers?

Visix digital signage software allows you to create, import and manage messages, alerts and media; schedule your messages to appear on the screens that you select; and deliver them to your audience in just minutes.

Unlike other digital signage providers, at Visix, we concentrate on organizational communications. We don’t dumb down retail or advertising software – we build our products with campuses and businesses in mind – whether you’re driving a single screen or need enterprise-level communications across your organization.

We also believe in making digital signage easy to manage and maintain. Our software offers the industry’s friendliest user interface with straight-forward and intuitive navigation, and all of our products and services are built to help make your communications more efficient and effective:

  • Feature-rich software applications
  • Affordable, beautiful content options
  • CAP-compliant alert notifications
  • Dedicated consulting and creative services
  • Easy implementation and training
  • Superior technical support
  • Interactive and e-paper room signs
  • Enterprise scalability with licensing options
  • Cloud, on-premise and bundled solutions
  • Competitive pricing
  • Over 30 years of experience
  • Dedicated to 100% customer satisfaction

More than 3,000 clients and 1000 campuses already use Visix digital signage software to deliver content to tens of thousands of endpoints.

>> Learn more about what makes Visix unique.

What’s the advantage of web-based over native applications?

We believe in making digital signage as easy as possible for our clients. One of the ways we do this is by providing browser-based software. This means that our content management software lives on one machine that’s on your network or the web, so that more people can access it for faster, easier communications.

Our software’s Organizations feature lets you organize users by departments and locations with just the right privileges and access, so you can mirror your own structures and hierarchy.

>> We go into more specifics about native vs. web applications in this blog post.

What kind of content can I show on my digital signs?

AxisTV Signage Suite lets you create beautiful content within the application or leverage existing media and skill sets by importing popular file formats:

  • Text and graphics
  • Video with audio
  • PowerPoint
  • Event schedules
  • Interactive content
  • Weather, news and stock updates
  • Alert notifications
  • Webpages
  • Social media
  • RSS feeds…and more

You can also use interactive digital signage for wayfinding maps and directories, menu boards, queuing systems, donor boards and more. If you need assistance creating or supplementing your content to keep communications fresh, our digital signage content designers can help.

>> This handy infographic lists 100 of the most popular content ideas for digital signage.

Can I use digital signage for alert notifications?

Absolutely! You can override all screens manually using our Alert Management System’s web interface, or via CAP-compliant triggers. We support integration with Rave Mobile, Alertus, Singlewire, e2campus and other mass notification systems.

>> Read our white paper about crisis communications planning for a more detailed explanation of CAP alerts for digital signs.

Are we limited in the number of screens we can use?

The short answer is no, there is no limit. The number of displays you can support is only limited by the software application you purchase and the number of media players you use.

Our AxisTV Signage Suite digital signage software is available with a variety of licenses, depending on the number of users and players you will have. And because all of our architecture is scalable, it’s easy to expand – simply purchase what you need to start and upgrade as you grow.

The output of any media player can be distributed to practically any number of displays through signal distribution amplifiers, switchers, routers, transmitters and receivers, or cable systems. Because our software is browser-based, as many people as you want can create and manage content.

How long will it take me to learn to use your digital signage system?

After just two hours of online training, you’ll be able to create, import and schedule content and manage your asset libraries and playlists. Another two hours shows you how to create beautiful templates and layouts, and another two hours teaches you how to use our extensive data mapping features. Take one more course to learn how to create user roles, configure system settings and perform other administrative tasks. That’s just one work day to learn our software!

Our Training Subscriptions give everyone in your organization unlimited access to our online Learning Management System and instructor-led courses for a whole year. We also offer on-site and custom training sessions to focus on your particular areas of interest.

What is the cost of digital signage?

The cost of digital signage can vary, depending on your needs. We offer a range of pricing options from monthly hosted fees to building and campus packages, to enterprise site licenses to a la carte pricing.

Your price will depend on the number of licenses you need and whether or not you take advantage of our affordable services and support options. We’re happy to provide a quote for you and answer specific technical questions.

>> Download our Digital Signage Pricing guide for more details.

Do I have to buy special hardware?

Visix products are deliverable as a software-only applications or as integrated solutions. It’s up to you! Visix can provide imaged hardware or you can configure our software on your own components.

We work with a select group of digital signage technology firms and AV/IT integrators to manage integrated projects that marry our technologies with other manufactured devices and provide superior integration services. If you need help with systems integration, we can recommend a partner in your area.

How often will I have to update the software?

Updating your Visix digital signage applications to a more current version can improve system performance, expand functionality and provide you with new tools to reach your audience. We are committed to three to four enhancement and/or feature releases every twelve months, and updating is easy with downloadable files and help from our support team.

The most affordable way to ensure you always have the latest version of our digital signage software is to make a small investment in a Software Support & Maintenance Subscription. This provides priority support, free software updates and a host of other benefits at a fraction of the cost of competitor’s support agreements.

Video Walls

What is the maximum number of displays supported?

Visix has 4-, 6-, 8- and 12-output Media Players for video wall applications. These products can be used to support anywhere from one to 12 displays.

Do all the displays in my video wall have to be the same orientation?

Yes. All displays in the video wall must be the same orientation – either all landscape or all portrait.

What resolutions are supported?

Visix supports 1920×1080 resolution on each media player output. 4K resolution may be supported on up to two outputs.

Can I show video streams?

All Visix media players support the playback of one 1080p media stream.

Digital Signage Hardware

Can I use Visix digital signage software on an Apple Mac?

The AxisTV Manage user interface is web-based and will work great on an Apple Mac. Chrome is the recommended browser, but Firefox and Safari are also compatible.

AxisTV Design must be installed on a Windows OS. However, many customers choose to run a Windows VM on their Mac to install and use AxisTV Design.

AxisTV Engage, the media player software, must be installed on a Windows OS.

Can I use my existing AxisTV Channel Player with AxisTV Signage Suite?

Yes, if it meets the hardware and software requirements for AxisTV Signage Suite, then the AxisTV Channel Player software can be removed and AxisTV Engage can be installed.

NOTE: Additional configuration steps are required to ensure the prerequisites for Engage are met.

What is the hardware warranty of my player, content manager, room sign?

Content managers (servers) and media players purchased from Visix typically have a one-year advance replacement warranty, with one or two additional years depot warranty (repair only).

Warranties on room signs vary by type. Please see our current Hardware Warranty details here.

Contact support@visix.com and provide the serial number of your device to verify warranty status.

How do I submit an RMA?

Simply email support@visix.com to create a ticket. Be sure to provide the serial number of the device, a description of the issue, and return shipping contact and address. Visix Support will reply with an RMA number and instructions for returning the defective unit.

NOTE: In some cases, Visix support may request further troubleshooting via remote support session prior to issuing the RMA.

Touch Room Signs

What event management/calendar sources can I import events from?

Touch10 room signs support data from:

  • Exchange
  • Office 365
  • Google Calendar
  • EMS Platform Services
  • Delphi I-Server or Delphi FDC

See more details on configuring the Event Management widget in AxisTV Signage Suite here.

How are Touch room signs powered?

These Power over Ethernet plus (PoE+) room signs allow you to run one Ethernet cable that supplies both power and data, so you don’t have to worry about concealing power bricks.

What are the mounting options?

Touch room signs can easily be recessed or surface mounted on walls, and are ready to be mounted right out of the box without any additional hardware. We also offer an optional glass mount kit for surface mounting to glass.

What's included in the box?

When you unpack your Touch room sign, you’ll get:

  • Touch room sign
  • Metal mounting bracket with screws and anchors
  • Power supply
  • Setup instructions
  • We also have an optional PoE injector available

What are the power requirements for Touch10 room signs?

Touch10 units require 22 watts of continuous power.

How do I enable the green and red availability lights?

You can enable the availability lights using AxisTV Design:

  1. Configure the Event Management Data Widget
  2. Configure the Room Availability Lights Widget on the layout.
  3. Synchronize
  4. Apply your room sign layout to the layout playlist for that Touch10

How do I configure two-way booking so I can reserve rooms at the sign?

Touch10 room signs don’t currently support two-way booking when used with AxisTV Signage Suite. However, this feature is coming soon, and you can still use Signage Suite to show schedules, messages and interactive content on your Touch10 room signs.

Connect Room Signs

What event management/calendar sources can I import events from?

Connect room signs support data from:

  • Microsoft Exchange and Exchange 365
  • EMS Platform Services
  • Google Calendars

How are Connect room signs powered?

These Power over Ethernet plus (PoE+) room signs allow you to run one Ethernet cable that supplies both power and data, so you don’t have to worry about concealing power bricks.

What are the mounting options?

Connect room signs can be surface mounted on a wall using the included mount, or on glass with our optional glass mounting kit.

What's included in the box?

When you unpack your Connect room sign, you’ll get:

  • Connect room sign 
  • Plastic mounting bracket
  • Setup instructions

There are three options for powering your Connect room sign:

  • Standard Power Cord – included
  • Power-Over-Ethernet (POE) – optional accessory
  • POE Switch – customer-provided

Where can I find help for Connect room signs?

You can browse detailed help and instructions in our online help for Connect room signs.

EPS Room Signs

What are the dimensions of the EPS room sign?

Overall dimensions:

  • EPS 60 dimensions: 5.2w x 4.2h x 0.5d inches
  • EPS 74 dimensions: 7.15w x 4.8h x 0.75d inches

Display size:

  • EPS 60 display dimensions: 4.7w x 3.5h inches
  • EPS 74 display dimensions: 6.4w x 3.85h inches

For more detailed specifications, see our EPS webpage.

What event management/calendar sources can I import events from?

EPS room signs support data from:

  • Exchange
  • Office 365
  • Google Calendar
  • EMS Platform Services
  • Delphi I-Server or Delphi FDC

How are EPS room signs powered?

Our electronic paper room signs are battery powered, using four CR2450 batteries. A sign’s batteries are only activated when information changes, which allows batteries to last up to three years or 10,000 updates.

What are the mounting options?

EPS room signs easily be surface mounted with our detachable mounting adapter with screw holes. Since they only weigh a few ounces, they’re also easily attached to cubicles and other shared spaces.

What's included in the box?

When you unpack your EPS room sign, you’ll get:

  • EPS room sign
  • Batteries (already inserted in sign) 
  • Standard faceplate
  • Plastic mounting bracket

Can I customize my faceplate?

Yes! EPS signs come with a stylish black faceplate, but custom designs are also available with raised room numbers, braille, different material finishes and your logo. We can provide popular templates for you to choose from, or you can design a completely unique faceplate.

Where can I find help for EPS signs?

You can browse detailed help and instructions in our online help for EPS room signs.

Training, Online Help & Support

How do I get support for Visix products?

Every new Visix digital signage system includes 90 days of priority software support and free updates for 30 days at no additional cost. Customers can extend priority support, get free software updates and more with a Support Subscription.

To get support for our products, you can search this FAQs knowledgebase or check our online Learning Management System for common questions and user advice. For technical issues, you can schedule a support session using our self-service calendar or submit a support ticket from the Tech Support page of our website.

How can I get training for Visix digital signage products?

If your organization has purchased a Training Subscription, then you have unlimited access to our online Learning Management System where you can register for instructor-led training, watch training videos and more. Learn more about our training options here.

Where can I find Visix tutorial videos?

Training and product tutorial videos can be found on our Learning Management System.

How do I log in to the Learning Management System?

Our Learning Management System can be accessed here.

You will need a username and password to log in to the system. If you don’t have login credentials, please email training@visix.com, and we’ll provide a log in for you.

How can I find out about software updates?

We’ll always post the latest releases of our software for digital signs and room signs in the Tech Support section of our website. We also announce all updates in our monthly newsletter. Sign up today to get software notices, expert articles, special offers and more.

Where can I get content ideas and design advice?

Our Resources section has a huge array of digital signage videos, blog articles, white papers, ebooks, infographics, and webinars to help with planning, designing and measuring the success for your visual communications.

Ordering & Shipping

What Payment Methods do you accept?

We accept the following forms of payment: VISA, MC, AMEX, ACH WIRE, Check

PAYMENT BY EMAIL — send an email to orders@visix.com with the following information:

  • Company name
  • Invoice number or quote information
  • Credit card number
  • Security code
  • Name on card

PAYMENT BY PHONE — send an email to orders@visix.com with the following information:

  • Phone number
  • Invoice number or quote information
  • Best time reach you
  • Someone will call you back to get the necessary information

Can I pay online?

Unfotunately, no. We are not currently set up to accept invoice payments online.

How can I check the status of my order?

We’re happy to provide that information. Simply email orders@visix.com with the order details and your question, and we’ll email you an answer within 24 hours.   

How can I change my order?

If you need to make changes to your order, simply email us at orders@visix.com. Please include the purchase order number and a list of the changes you’d like us to make. We’ll get in touch with you to confirm the updates.

How can I track my order once it has shipped?

Tracking information appears on your Visix invoice, and your purchasing department is copied for your convenience.

Do you ship internationally?

Yes! We’re happy to ship to addresses outside the US, but we ask that you get a shipping quote from us in advance.

Warranty & Returns

What is your return and refund policy?

RETURNS — You can read our return policy, hardware warranty, and other terms and conditions on this page.

REFUNDS — credit will be made to the account and is valid for up to one year from the issue date. You can return hardware like room signs, media players and content managers for 14 days with no restocking fees. 

What is the warranty for your products?

You can read our return policy, hardware warranty, and other terms and conditions on this page.

  • There is no warranty on software
  • Room Signs: warranties vary, depending on the model
  • Media Players: two years, 1-year advance replacement
  • Content Managers: two years, 1-year advance replacement

How do I file a warranty claim?

Please email support@visix.com with your warranty claim.

How does the RMA Process work?

Once you contact us at support@visix.com, here is how the process works:

  • A Visix Support Specialist will start the RMA process by filling out a support ticket with the unit’s serial number and details about the issue.
  • Visix will then contact the hardware vendor to process the RMA request on behalf of the client.
  • Once we receive the detailed RMA information from the vendor, Visix will send it along the client or reseller with return instructions.
  • As soon as we receive tracking information for a repair or advance replacement from the vendor, we’ll forward the details along to the client.
  • All of this is tracked in our Support Center application, and can be easily referenced with your ticket number.

AxisTV Signage Suite

Where can I find the user guide for AxisTV Signage Suite?

Where can I find the installation guide for AxisTV Signage Suite?

What is the URL for AxisTV?

In most cases, AxisTV Signage Suite is managed by your own IT department, and the URL is set up by someone in your organization. Please check with your internal administrator for access to the URL.

If Visix hosts your Content Manager, you can email support@visix.com, and they’ll provide your URL.

How do I log in to AxisTV Signage Suite?

Your login is set up by your system administrator or IT department. Please contact your internal IT contact to find out your login credentials.

What are the supported browsers?

The web interface for the AxisTV Manage CMS has been tested and validated on current versions of the following web browsers:

  • Chrome (recommended)
  • Firefox
  • Edge
  • Safari

How do I add a new user?

  • Login to AxisTV Manage
  • Select Administer from the Apps menu in the upper right-hand side of the window
  • Select Users on the Administer | Overview screen, or Select Users from the hamburger menu on the left-hand side of the window
  • On the User Identity screen, enter the following information for the user:
    • Username
    • Initial password
    • If you want the user to change the password immediately upon login, leave User must change password upon first login checked
    • First Name
    • Last Name
    • Email
  • Click the Next button
  • On the next screen, select the user’s role
    • Signage user or administrator- someone who will create content and/or manage the Signage Suite system
    • Deployment administrator– someone who will manage the system, and is responsible for the set-up and maintenance of Signage Suite software and hardware
  • Click the Next  button
  • On the userrights screen, select the playlist(s) the user will be able to access and the permissions the user will have, and then click the Next button
  • On the next screen, confirm the usersettings and click the Add button
  • The next screen will show all users configured in the system
  • To see the details about a user, click the double-headed arrow at the end of the row for the user

How do I connect AxisTV Design to AxisTV Manage?

  • Select Start | AxisTV Design
  • At the Connection screen, enter the AxisTV Manage URL. Type the URL as: http://[INSERT_CONTENT_MANAGER_NAME]
  • Select the appropriate login option
    • Login using your Windows identity, (if selecting this option, please know your computer must be joined to the Domain)
    • Login using the following credentials, then enter the User Name and Password
  • Check the box to Connect to this server at startup if this is your preference
  • Press the Connect button

I’m trying to use AxisTV Design, but the screen doesn’t look right?

Check your computer’s resolution. We recommend a display resolution of 1920×1080 or higher on your desktop when using AxisTV Design.

How do I create a Message Playlist?

  1. Open the Apps menu in the upper right-hand side of the menu bar and click Administer
  2. On the Administer | Overview screen, click Playlists or select Playlists from the hamburger menu
  3. Select Message from the Administer pull down and press the Add button on the right-hand side of the screen
  4. On the Administer Message Playlists – Add screen, enter a name for the new message playlist and click the Add button
  5. If you decide not to add a new playlist, click the Cancel button

How do I create a Layout Playlist?

  1. Open the Apps menu on the right-hand side of the menu bar and click Administer
  2. On the Administer | Overview screen, click Playlists
  3. Select Layout from the Administer pull down menu and press the Add button on the right-hand side of the screen
  4. On the Administer Layout Playlists – Add screen, enter a name for the new layout playlist and click the Add button
  5. If you decide not to add a new playlist, click the Cancel button

How do I schedule a layout to a Layout Playlist?

  1. On the Manage | Layout Playlists screen, select the layout you want to schedule
  2. Click the Pencil icon next to the playlist name, or open the Playlist options on the right-hand side of the screen and click the Edit button
  3. On the next screen, search for and select the layout you want to schedule
  4. Click the arrow next to the layout name or click the Schedule Selected Layout button
  5. On the next screen, select scheduling options:
    Transitions – select the type of transition effect for the layout entrance
    Duration – select the amount of time for the transition
    Schedule Bar – allows you to select the Date and Time options
  6. Click Finished

How do I schedule a Layout Playlist to a player?

  1. In the AxisTV Manage interface, navigate to Manage
  2. Select Players from the hamburger menu on the left side of the screen
  3. Select the desired player and press the Change Layout Playlist button
  4. On the next screen, you will see a preview of available layout playlists
  5. Select the desired playlist and click the Change Layout Playlist button
  6. Click Finished

What media file types are supported?

AxisTV Signage Suite allows users to import a wide variety of files for playback. When importing files, the system will make assumptions about which media application should be used to display the data based on the file name extension.

Please visit our online user guide, select the appropriate software version under Manage, then click About Artwork to see the supported file types and their associated playback applications.

Can I show social media on my displays?

Yes! Visix offers affordable, customizable Social Media Subscriptions to display your social posts. Click here for more information about our content subscriptions.

What is the optimum resolution for images and videos?

For the highest quality playback, the resolution should match the resolution of the content zone in which the video will play. For example, a fullscreen video on a 1920×1080 display should play in a 1920×1080 zone. A video that plays in a 600×400 zone should play in a 600×400 zone, etc.

How can I stop playback of content on the AxisTV Engage media player?

  1. Click the Windows Key, then Search for “Stop Engage Player” and click that option, or
  2. Go to the Configure Engage Option and click on the Stop icon

Why don’t I see the layout I’ve applied to my player?

By default, the player refreshes its content every 15 minutes, so your layout may not have shown up yet. This setting can be reduced to as low as five minutes on the Administer/Organizations screen. Remember to reboot the player for the new setting to take effect.

Why is my screen blank when I’ve scheduled a data message?

Data messages require a separate message called a “no data” message to be applied. This is a message that plays when there is no data available from the data source. For example: “No Events Scheduled”. The system requires this message to ensure you always have something on screen.

If you get a blank screen after you hit the blue arrow, the system cannot find a suitable message to use as the “no data” message. You will need to create one in AxisTV Design, then Synchronize.

How do I create a new message from a message I already have?

  1. In AxisTV Design, go to Messages | New | Starting Point: Messages
  2. Locate the message you want to use as your starting point and click Create

How do I schedule a video/PowerPoint file to play?

With so many different files available to import and schedule, we have detailed instructions for each of the different types of content you’ll want to schedule. You can find those instructions on our online help page about scheduling messages.

AxisTV 9

How do I migrate from AxisTV 9 to AxisTV Signage Suite?

We’re standing by to help you migrate to the most exciting digital signage platform on the market! Simply contact us to let us know you’re ready, and we’ll work with you to outline a migration plan and pricing options that meet your budget and schedule.

What is the URL for AxisTV 9?

In most cases, AxisTV is managed by your own IT department, and the URL is set up by someone in your organization. Please check with your internal administrator for access to the URL.

If Visix hosts your Content Manager, you can email support@visix.com, and they’ll provide your URL.

How do I log in to AxisTV 9?

Your login is set up by your system administrator or IT department. Please contact your internal IT contact to find out your login credentials.

How do I add a new Playlist to AxisTV 9?

To add a new playlist in AxisTV 9:

  1. Select Configure | Content Settings
  2. Select the Playlists tab
  3. Scroll down to the bottom of the page
  4. Enter the desired playlist number in the Number field
  5. Enter the playlist name in the Name field
  6. Select Yes or No from the Public? pull down list
  7. Press the Add button

The system will add a new playlist with the same playlist number for each of the modes of play. The Add button will no longer be visible after all available licenses have been used.

 NOTE: New playlists are not automatically added to users. You’ll need to modify user permissions to give them access to your new playlists.

To add a playlist to a user account:

  1. Click the Configure tab
  2. Click the Security icon
  3. Click the Users icon
  4. Select the desired user account from the Settings for pull down list
  5. Click the Playlists tab
  6. Select the playlists that the user will be able to schedule content to. Use Control+Click or Shift+Click to select multiple playlists in the excluded column
  7. Use the left arrow button (<) to move the selected playlist(s) into the included playlists
  8. If the user will have the ability to approve content created by others, use the left arrows to copy items from the included Playlist into the Notify Playlists column. This will allow the user to be notified via email when there’s content requiring approval in the selected playlists
  9. Select the Default Playlist for the User. When scheduling content, the user will schedule to the default playlist if no other playlists are selected
  10. Click the Apply Changes button

How do I upload and schedule images and small videos in AxisTV 9?

To import an image or a small video into AxisTV:

  1. Click Import on the navigation menu
  2. Enter a name for the message in the Name Your Message field
  3. Choose the correct aspect ratio from the Select Aspect Ratio pull down menu
  4. Select files to upload:
    – Select one or more files from the same folder by clicking the Browse button to browse to the file location, and then click the Upload button, or
    – Replace a file that has already been imported into the system by using the Select a Previously Imported File pull down menu and choosing the desired file from the list
  5. Click the Next button to move to the scheduling screen
  6. On the scheduling screen, select the length of time the messages should stay on screen by entering the number of seconds in the Pace field
  7. Under Show Duration, select the dates you wish the messages to play
  8. Under Display Period, set the timeframes you’d like to display the messages
    – All day long: to show messages sequentially whenever the playlist is on screen
    – Selected Periods: to specify specific time ranges
  9. Under Playlists, select one or more playlists where you want the messages to display
  10. Click the Done button in the upper right-hand side of the window

How do I set up an RSS feed in AxisTV 9?

To configure RSS feeds:

  1. Select Configure | News | RSS Feeds
  2. Enter the URL of the desired RSS feed in the RSS URL field
  3. Enter a category name in the News Category field, or select an existing category from the pull down list
  4. If desired, enter keyword(s) or phrase(s) to filter the news feed to limit the articles that are displayed to only articles with those terms in the title
  5. Enter the Update Interval to tell the system how often (in minutes) the RSS adapter should update from the feed (the default is 15 minutes)
  6. Enter a number in the Publish Cutoff field to tell the system the maximum number of days old a story can be
  7. Enter a number in the Max Count field to limit the number or articles that can be imported
  8. Click the Add button to save the settings
  9. Click the Import Now button to test the feed. If articles are displayed, then the connection was successful
  10. Press the Finished button to end the operation, or Press the Back button to return to the RSS Feed screen

How do I schedule a layout to an AxisTV player?

Layout schedules must have a Default Timeline. This refers to a layout that will be displayed on a player if no other layout is applied.

Layout schedules may also have one or more Override Timelines. This is layout that replaces the default timeline layout during specific periods of time. We recommend at least three layout changes per day for maximum impact.

To schedule a Default Timeline to a player:

  1. Choose the desired player from the pull down menu labeled Select Channel Player
  2. Choose the desired layout from the Layout pull down menu
  3. Press the Schedule button to go to the scheduling screen
  4. Select Default Timeline radio button
  5. Select the desired radio button for scheduling the dates the layout will be active:
    – Today, and choose the length of time from the pull down menu, or
    – From/To and choose the desired dates from the pull down menu
  6. Select the desired radio button for scheduling the time of day the layout will be active:
    – All day long, or
    – From/To and choose the desired times from the pull down menu
  7. Select the days the layout will be active by checking the appropriate boxes for the days of the week
  8. Press the Done Button

To schedule an Override Timeline to a player:

  1. Choose the desired player from the pull down menu labeled Select Channel Player
  2. Choose the desired layout from the Layout pull down menu
  3. Press the Schedule button to go to the scheduling screen
  4. Select Override Timeline radio button
  5. Select the desired radio button for scheduling the dates the layout will be active:
    – Today, and choose the length of time from the pull down menu, or
    – From/To and choose the desired dates from the pull down menu
  6. Select the desired radio button for scheduling the time of day the layout will be active:
    – All day long, or
    – From/To and choose the desired times from the pull down menu
  7. Select the days the layout will be active by checking the appropriate boxes for the days of the week
  8. Press the Done Button

You can review your layout schedule on the Configure | Player | Schedule screen. The Default Layout Timeline appears in a gray band of color. The Override Timelines appear in dark pink bands of color.

How do I access the Windows OS on an AxisTV Player?

Connect to the player with Windows RDP:

  • On your PC, click Start|Programs|Accessories|Remote Desktop Connection
  • Put in the IP Address for the player
  • Click on the Connect button
  • Click the Different User button
  • For user id, type in player IP Address\AxisTVUser
  • For password, type in TechTech1!

To access the Windows OS on a player:

  • If the player is playing back content, click the mouse to take focus of the running display and press the escape key. This will take you to the player console
  • Enter the credentials to log into the console
    – Default username: admin
    – Default password: tech
  • Click the Go to Windows Explorer option
    • Note: in older AxisTV Versions, there is no Go to Windows Explorer option, in this case:
      – Click the command prompt option (or press ‘c’)
      – Type maintenancemode (Note: all one word, no spaces) then click Enter
  • On some players, it may be necessary to take this additional step to access the WindowsDesktop:
  • Press CTRL-ALT-DEL on the keyboard to bring up the task manager. In the Task Manager, select File, then New from the menu then Type “Explorer”

This will cleanly close all AxisTV processes and launch Explorer (the normal shell to the Windows operating system). When you have finished your work:

  • Launch the Channel Player application
  • Enter the credentials to log in to the console
  • Click the reboot option (or press ‘r’)
  • Answer ‘Yes” to automatically playback content when the players boots
  • The player will reboot to playback mode