Client Support

Our award-winning support team is here to help get you back on track.

Customers have voted Visix their favorite client support team in the digital signage industry. Our digital signage experts are passionate about helping you – from the smallest user question to the most complex network issue.

We make it simple for you to get the help you need, and our team will support you every step of the way. Our support satisfaction rate is 96% and our experienced staff solve most support issues in less than one business day.

We support all versions of AxisTV Signage Suite and AxisTV 9 software, as well as our room signs. If you have an older product, and aren’t sure if it’s still supported, check our discontinued products list. If you’re interested in switching from AxisTV 9 to our AxisTV Signage Suite platform, contact your account representative.

Search Our Knowledge base

We have an extensive section of Frequently Asked Questions with answers from our experts. (Basic FAQs are here.)

Check Online Help

Our online product help has step-by-step instructions and “how to” tips with screenshots for each of our products.

Submit a Support Ticket

One of our support specialists will contact you as soon as someone is available.

Learning Management System

Looking for help that’s not technical? Log in to our online LMS for tutorials and more.