We’ve talked about the advantages of upgrading your digital signage software before. In this post, we’ll cover all the ins and outs of Visix digital signage software updates with a list of the most frequently asked questions on the topic:
How often does Visix release software updates?
We release updates roughly three times per year. Updates always include new features to make content management easier and improve the user experience. Often, they include brand new media or player options, and they always address any bugs that have been found in earlier versions.
Currently, we’re adding in brand new modules, like AxisTV Design and Conference, with new releases. You can view the details of our most recent release here.
How do I find out about new releases?
Our monthly newsletter is the one source for all Visix news and updates. We offer a free weekly podcast series, helpful articles, and news about software releases, events and more in one email that goes out the second Tuesday of each month. If you haven’t subscribed, you can sign up here.
How do I request a software update?
You can find the link to request updates on the Software Updates page, or go directly to the update request form. You can also contact our support team via the web, email or phone, or send an email directly to our updates team at firstname.lastname@example.org.
Do I have to pay for software updates?
Not if you have a Software Support & Maintenance Subscription or Service Level Subscription with Visix. This is the best way to ensure you always have the latest version, and all software updates are free.
Do I have to install interim versions?
No. Almost always, if you want to upgrade from a version that is several releases old, you can go right to the latest release without having to install all of the interim versions. Exceptions may be caused by third-party programs or hardware issues, but you still don’t have to fully deploy old versions before launching the new version.
What happens to my content during the update?
During the upgrade process, your scheduled content will continue to play, so there’s no need to worry about a service interruption on the signs.
You cannot use the content management system during the update process, but it usually doesn’t take very long. Once the update is completed, you can go into the system to create, manage and schedule content just like before. All of your media, playlists and system settings will be the same as before the update.
How long does it take to apply an update?
Applying an update takes roughly two to three hours. The update process starts with the content manager, and then moves to media players. As we said before, the content manager can’t be used during the update, but your players with continue to play cashed content while the system is unavailable.
When is content migration required?
Content migration is only necessary if you are switching out your content manager hardware. If so, you’ll want to migrate all of your content and data from the old device to the new machine.
If you are just applying a software update, there’s no need for content migration. However, we always recommend that you make a backup of your content and data before applying an update.
Can I get help with a backup, migration and/or update?
Yes! We’re happy to help. Although you may be able to do the update yourself, our support team is available for any level of help, whether it be simple instructions and advice, walking through the process step-by-step with you, or doing all of the work for you using remote support.
Visix highly recommends that customers with large systems (over 10 media players) deploy in a test environment first.