When Visix launched AxisTV digital signage software in 1999, the world of technology was very different. Today, PCs are faster, hardware is more sophisticated and network security is much more important. Windows NT, 2000, 2003 and XP Professional/Embedded operating systems are now obsolete, and there’s no guarantee current software releases will run well on older hardware.
But there’s good news! Visix maintains an upgrade path for our clients, and we’re happy to work with you to choose the best new hardware and software for your needs. Our software updates are available free of charge to clients with a support agreement. Hardware upgrades aren’t covered, but we offer a hardware upgrade program at a discount.
If you need some advice or are interested in upgrading your software or hardware, contact us.
Visix has discontinued support for the following:
Gen I Touch10 Break-Fix or Out of Warranty Repair No Longer Available from Visix
End Of Support Life (EOSL) for the Gen I Touch10 hardware appliance was originally scheduled for June 17, 2020. At this projected point in time, all serviceable units would have been out of warranty for at least two years. At the time of this publication (5/15/19) fewer than 50 units are covered by warranty.
Due to the changing nature of both foreign and domestic suppliers, we are unable to provide out of warranty or break-fix repair services for the Gen I Touch10 appliance for the foreseeable future. We are working to contract hardware appliance repairs through alternate suppliers. A capable supplier has not been identified.
Depending on the nature of the repair and product availability, it may be possible for Visix to replace the failed unit with a refurbished unit. Alternatively, clients may choose to upgrade to the Gen II appliance released in 2018.
Please direct your repair requests to firstname.lastname@example.org and upgrade inquiries to email@example.com.