Visix Product Support

You can depend on us.

We have an award-winning support team ready and waiting to help. You can contact us by phone, email or online for fast resolution of problems and answers to your questions. Find FAQs, software updates and more on our client support page.

Every new Visix digital signage system includes priority software support and free updates for 30 days at no additional cost. But what happens then?

Software Support & Maintenance Subscription

The Visix Software Support & Maintenance Subscription offers the most economical way to receive the latest versions of our software and priority access to our professional support and implementation teams. For just a small annual fee, you receive:

If you don’t purchase a subscription, you’ll be billed at an hourly rate for support services, which can quickly add up. You also won’t get free software updates and the other benefits listed above. You can purchase or renew a support subscription at any time. So don’t wait – contact us today!

  • Substantial savings compared to incremental update rates
  • Reduced cost and time – no orders to place, no additional payments to make
  • No automatic renewals – we’ll always ask you first

Visix is always the frontline provider of software support for our subscribers. Whether you buy your subscription from an integrator or directly from Visix, you can contact us without going through another vendor.

Service Level Subscription

Sometimes, a standard support agreement isn’t enough. We can customize a subscription to fit your organization’s needs.

This provides you with highest priority in our client support queue to escalate calls in a matter of seconds. Service Level Subscriptions are written to your specifications and can include explicit response times and contacts, extended support hours, on-site upgrades and training, remote monitoring and more. Whatever you need, when and where you need it.

Help Yourself to Our Free Resources

Be sure to check our FAQs for the most common technical questions. If you’re looking for design inspiration, check out our gallery. And if you need a little help with strategy and communications planning, listen to our podcast.