Let Us Handle the Stress
Whether you’re buying a new digital signage system or expanding your current one, our client success managers are here to make the process easier. We’ll make sure every phase of your project is organized and streamlined for a successful, timely launch.
Every client has their own dedicated success manager who will oversee the entire process and be your single point of contact for any questions that may arise. They’ll partner with you from the day your order is received to schedule and coordinate every aspect of your deployment. As your main point of contact, your success manager will:
- Manage all documentation and equipment delivery
- Liaison with your integration partner
- Coordinate consulting, creative and implementation services
- Initiate training and technical support
Our managers work with your team to oversee timelines and scope of work, and will consistently monitor progress against goals. They’ll supervise the quality of deliverables and ensure every aspect of your project is completed on target so you have a seamless, satisfying experience:
- Project Kickoff: We’ll step through the deployment process, technical requirements, milestones and timelines with your entire digital signage team.
- Creative Services: If you’ve purchased any content design services, we’ll coordinate directly with your branding team on your content plan and design specs.
- Software Implementation & Basic Configuration: Our team will install, license and configure the software so your content can begin to play on screens.
- Training: Sit in on instructor-led classes and explore our online LMS with a training subscription to take advantage of every feature and workflow.
- Managed Services: We can help with advanced configuration like setting up playlists, organizations and user accounts, configuring data-mapped content and creating fill-in message templates.
- Client Support: You can contact your client success manager at any time for help. You can reach Visix Client Support by email, phone or schedule a support session online.