Digital Signage

Digital Signage Support > Technical Support > Support Request

Visix does not offer on-demand support. For all support requests received via voicemail, email or online form, a ticket will be created and then responded to by Visix support personnel.

Our technical support hours are 8:30AM to 7:00PM Eastern Time, Monday through Thursday, and 8:30AM to 5:00PM Eastern Time on Friday, except published holidays. You can open a support request online, via email, or by leaving a voicemail using our toll free phone number.

If you would like technical support directly from Visix, you first need to register your system. Step-by-step instructions will walk you through this simple process. Click here to register your system.

Visix offers help desk support at no charge for 90 days to all customers purchasing a new system or upgrade. After 90 days, free support is only available to customers who have purchased a Software Maintenance Agreement (SMA) or Service Level Agreement (SLA). All other support requests are available by appointment only and charged on a per incident basis. Billable support hours are available for purchase online or by phone.

We offer two levels of support, depending on your support agreement and the level of escalation you’d like to request:

Priority Support

• Priority response over fee-based support issues during normal business hours, including remote support via WebEx™ where appropriate
• Priority support is available at no cost to current SLA and SMA subscribers and to registered users who have recently purchased a Visix application or upgrade (within 90 days)
• Fill out a Priority Support Request here

Fee-Based Support

• Billed at a rate of $130 per hour with a minimum charge of one-half of an hour
• Typically includes phone support and remote diagnostics via WebEx™
• Your content manager/server must have access to the Internet
• Fill out a Fee-Based Support Request here

Click here for a list of products no longer supported.