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Terms & Conditions
Return Policy
We
value our relationship with you and want to make sure that you're
satisfied with your purchases. That's why we offer a return policy for
most products that you, the end-user customer, purchase directly from
Visix. Under this policy, you may return to Visix products that you
purchased directly from Visix for a credit of the purchase price paid,
less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories:
Unless you have a separate agreement with
Visix, all hardware, configured hardware, accessories, peripherals, parts
and unopened software still in its/their sealed package, excluding
the products listed below, may be returned within fourteen (14) days
from the date on the packing slip or invoice with a twenty percent (20%)
restocking fee that will be deducted from the credit.
Exclusions from the foregoing return policy:
-
Application software or an operating system that has
been installed by Visix may not be returned unless you return the
entire computer under the 14-day return policy, if applicable to
your purchase (if not applicable to your purchase, you may not
return application software or an operating system).
-
Non-defective third party and Visix-branded software,
peripheral, electronics and accessory products (for example:
monitors, keyboards, mice, DA’s, CAT-5 transmitters/receivers,
un-preinstalled third party software, wireless cards/access
points/routers), including but not limited to those sold by or
through Visix's field sales force, online store or independent
integrators, may be returned within fourteen (14) days from the date
on the packing slip or invoice, but a twenty-five percent (25%)
return fee may be deducted from any refund or credit.
Reconditioned or Refurbished (B-stock) Visix-Branded Hardware Products and
Parts: All reconditioned or
refurbished (B-stock) products may be returned within twenty-one (21)
days from the date on the packing slip or invoice.
How to Return:
To return products, e-mail or
call Visix client services group to receive a Return Materials
Authorization Number within the return policy period applicable to the
product you want to return. You must obtain a Return Materials
Authorization Number in order to return the product. See
Contacts to find the appropriate contact information
for obtaining customer assistance.
You
must ship the products to Visix within five (5) days of the date that
Visix
issues the Credit Return Authorization Number. You must also return the
products to Visix in their original packaging, in as-new condition along
with any media, documentation, and all other items that were included in
the original shipment, prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment.
Note: Before you ship the product(s) to us, make sure to back up the
data on the hard drive(s) and any other storage device(s) in the
product(s). Remove any confidential, proprietary or personal
information, removable media, such as floppy disks, CDs, or PC Cards. We
are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost
removable media.
*Terms last revised
Novembe, 2006.
We reserve
the right to change this policy at any time.
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