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Technical Support
Standard Support
. Response typically
within one business day (Priority Support issues will be addressed
first)
.
Online
FAQ support available 24/7
.
Available to all
registered users of current Visix application versions at no charge
Incident Based Support
Visix offers incident
based services to diagnose and solve problems often caused by
configuration errors or environmental changes. Some common instances
include:
- Application of
domain policies that conflict with Visix applications
-Changing of computer
name or IP address after implementation
-Application of
third-party software to Channel Players or Content Servers
Incident based services
are billed at an hourly rate and typically include phone support and
remote diagnostics via WebEx™. However, if at the end of the
troubleshooting session Visix deems the issue was caused by a Visix
software or hardware defect, the client will not be charged.
Search for answers before requesting support!
Click here to
open the Visix knowledgebase.
Discontinued Support for
Legacy Products:
For a list
of products no longer supported, please
click here.
Hardware Upgrades: please
click here
for a list
of Visix upgrade services and associated prices.
Mailing Address:
Visix, Inc.
Technical Support Department
270 Scientific Drive, Suite 10
Norcross, Georgia 30092 USA
Phone:
770.446.1416 or 800.572.4935
Please
leave a detailed message about your question or problem and one of our
technical support specialists will return your call as soon as possible.
Main Fax:
770.448.5724
► Click here to download our Support PDF
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