|
|
SMA Options
|
 |
Standard Support |
SMA Subscribers |
|
Access to
on-line support information |
Unlimited |
Unlimited |
|
Priority
Tech Support
(See note 1) |
Unlimited
for 30 days after system purchase and 10 days after upgrade
purchase, then $49 per request |
Unlimited |
|
Standard
Technical Support – 24 hour response (See note 2) |
Unlimited |
Unlimited |
|
Remote
Support Via WebEx™ |
$69 per 30
minutes |
Included |
|
Creativity
Upgrade (additional playlists, crawllists, and modes) |
$350 |
Included |
|
Software
Upgrades
(See Note 3) |
Free for 90
days after system purchase, then at published prices
(See Note
4) |
Free |
|
SMA
Subscription Purchase/Renewal |
All upgrades
must be purchased and installed prior to start of SMA
subscription. If an SMA subscription is purchased within 6
months after system purchase, 25% of support and upgrade fees
paid can be applied toward the SMA purchase. |
If
subscription expires prior to renewal, all upgrades must be
purchased and installed before renewal. |
Notes:
1. Priority Tech
Support requests may be initiated by calling Visix’s toll-free support
line or sending e-mail. Requests may also be
initiated at www.visix.com or by instant message.
2. Standard Tech
Support requests may be initiated by calling Visix’s toll-free support
line or sending e-mail. Requests may also be
initiated at
www.visix.com. Instant messaging will not be available for
Standard Tech Support. Response times for Standard Tech Support are not
guaranteed. These requests are handled on a first-come-first-served
basis after priority requests.
3. Upgrades
include bug fixes, feature improvements, and feature additions
applicable to products licensed to the user. Visix may introduce new
programs, plug-ins, adapters, etc. that are not considered upgrades and
must be purchased separately.
4. For systems
purchased prior to August 15, 2004, upgrades are provided for one year
following system purchase.
► Click here to download our Support PDF
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