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Software Maintenance & Support Agreement
(SMA)
Our Software Maintenance and Support Agreement (SMA)
offers the most economical way to receive the latest versions of Visix
software technology.
SMA subscribers receive regular downloadable
software upgrades at no charge. Historically, Visix releases one new
feature upgrade per quarter. The SMA typically pays for itself in just
two quarters.
With the purchase of a one-year SMA, you
receive the following benefits:
·
Access to
tips and tricks Webinars
·
Automatic
software upgrades to major and minor releases
·
Remote
problem analysis and assistance during normal business hours
·
Priority
service response time to voice messages and e-mail during
normal business hours
·
Discounts
on training and consulting services
·
Selected
participation in pre-release software evaluations
·
Support
for routine, short duration installation, upgrade and usage questions
·
Benefit
from substantial savings compared to incremental upgrade costs
·
Reduce
cost and time - no orders to place, no additional payments to make
A customer's phone call or e-mail will find
a qualified, experienced Visix expert at the other end of the line. Many
telephone questions can be answered immediately, and 90% of all
inquiries are satisfied completely within 24 hours of the first contact.
Every new Visix system includes 30 days of Priority Support and free
upgrades for 30 days - all at no additional cost. Purchase an SLA or SMA
within 30 days to extend these valuable services for the first year of
ownership.
► Click here to download our Support PDF
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