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SMA Coverage
Summary - What is
covered . . .
• The agreement
covers any and all upgrades in the software for a Visix system during
the year the agreement was purchased.
• When a software
upgrade becomes available during the year, Visix will contact the
designated person (assigned by the customer when they purchase the
agreement) to inform them of the available upgrade.
• The software
upgrade will be made available to the customer for installation. The
customer is under no obligation to accept/install the available upgrade.
• Professional
installation is available. Please contact Visix Customer Service for
professional installation prices.
• This agreement is
purchased for a specific Visix system.
• If a site has
multiple machines with the same hardware at the same facility they may
contact Visix Customer Service to discuss pricing of a site license.
• If the customer
does not purchase a software agreement, they will still receive notice
of new upgrades and the cost to purchase them on an individual level. If
at this time the customer decides to purchase this software maintenance
and support agreement, the agreement will cover only those software
upgrades available AFTER the agreement purchase. Any upgrades that were
released before the purchase agreement must be purchased independent of
this agreement.
Summary - What is NOT covered
. . .
• This agreement is
for software upgrades only. Hardware support is provided by a third
party partner, Equus.
• If the customer
installs the software, Visix can not guarantee system performance once the
software is installed
• Purchasing the
agreement does not guarantee a new upgrade, enhancement, feature or fix
will be available.
• A site license is
not available for servers or players at the same facility with different
hardware configurations or servers or players located at different
facilities.
► Click here to download our Support PDF
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