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Service Level Agreement (SLA)
Tailor
your support agreement to meet
the
service level you need.
A number of clients
require instantaneous response to their support requests.
Near real-time support
is provided with a Service Level Agreement (SLA).
The basic SLA service
provides users with access to a technical support queue that escalates
calls in a matter of minutes during normal business hours. The SLA can
be customized to offer additional services, times, remote monitoring and
more with incremental rate increases based on individual service
requirements.
Click here for a sample Service Level Agreement.
Our SLA offers these
services from 8:30 am – 5:00 pm, Monday through Friday, with the
exception of holidays.
Every new Visix system includes 30 days of Priority Support and free
upgrades for 30 days - all at no additional cost. Purchase an SLA or
SMA within 30 days to extend these valuable services for the first
year of ownership.
► Click here to download our Support PDF
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