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Implementation
Launch Faster
with Implementation Support
Whether you have a
full IT team or just one person, Visix works closely with you as you set
up your system. We offer both on-site and remote implementation
support, whether you’re working independently or with a systems
integrator. All services are billed as actual time and materials at an
hourly rate plus portal-to-portal travel and associated expenses.
Bench Configuration
Let us save you basic configuration steps by prepping your system at our
factory prior to shipment. Bench configuration for your Visix content
manager and channel players includes:
Software
Installation and Validation
Our experts will physically connect your Visix components in a
controlled network environment and verify the basic operation of the
system. This service requires the completion of our pre-implementation
worksheet and supporting participation from your managing IT department
and the system reseller, if needed.
Includes:
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Basic
configuration to ensure the content manager, publishers and channel
players can communicate over your network, configured with the
required ports opened
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Configuring
video output through the VGA, DVI or NTSC output to a predetermined
resolution on each channel player, and verifying video output to a
local monitor only. Video distribution to be handled by a third
party
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Configuring
audio output to a local monitor only. Audio distribution to be
handled by a third party
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Connecting a source
to Video Window Option (VWO) or Tuner (VWOT) and verifying
functionality
Requirements:
· Visix software must be loaded or imaged on hardware configured by
Visix or its designated PC configuration partner
· All Visix devices must be physically mounted in properly ventilated
locations no more than eight feet above the floor
· Network and power must be available and operational at the location of
each device
· Displays must be properly mounted and must support the desired
resolution
· Video and audio signal distribution are the responsibility of a third
party
. Client must complete and return our pre-deployment checklist 72
hours prior to scheduled service
. Authorized local IT support personnel must be on-hand to execute site
specific tasks, where applicable
Configuration
Services
We‘ll configure your Visix system (content manager, publishers, channel
players and/or room signs) in a networked environment managed by either
your staff or a third party contracted by your organization. This
service also requires the completion of our pre-implementation worksheet
and supporting participation from your managing IT department and the
system reseller, if needed.
Includes choice of
the following, depending on options purchased:
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Configuring
Visix technologies into the clients’ domain (assumes the client has
setup an OU for Visix technologies)
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Validating the
ability to connect with external graphic sources
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Creating two
predetermined user accounts mapped to default user roles
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Configuring
alarm notification
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Configuring
SMTP settings
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Configuring support for
proxy awareness on the content manager
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Loading and
configuring Visix publishers - Desktop Messenger, Screen Saver
Publisher, RSS
Publisher, Text Messenger - on maximum 5 distribution lists or
maximum 10 PCs, as applicable (PCs supplied and configured by client
to Visix specifications)
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Configuring
PowerPoint® on content manager (client responsible for PowerPoint®
license)
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Configuring
Video Window and Streaming Media Support Options
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Configuring
applicable data adapters (event schedule databases, RSS sources,
etc.)
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Configuring
Web Viewer plug-in for up to 2 playlists
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Configuring
email plug-in settings
Requirements:
. All relevant Visix applications and components must be installed in
accordance with published guidelines
. Microsoft’s® Remote Desktop Connection must be enabled on every relevant
machine
. Client must complete and return our pre-deployment checklist 72
hours prior to scheduled service
. Authorized local IT support personnel must be on-hand to execute site
specific tasks, where applicable
Contact our Client
Services Group at 800.572.4935 or 770.446.1416.
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