Sometimes, a standard support agreement is not enough. Let us customize a Service Level Agreement (SLA) to fit your organization’s needs.
An SLA provides you with highest priority in our technical support queue to escalate calls in a matter of minutes.
SLAs are written to your specifications and can include defined response times and contacts, extend normal support hours, provide for on-site upgrades and training, and can be customized to offer additional services, such as remote monitoring. Whatever you need – when and where you need it.
Every new Visix system includes 90 days of Priority Support and free upgrades for 30 days - all at no additional cost. Purchase an SLA or SMA within 30 days to extend these valuable services for the first year of ownership.
Click here for a sample Service Level Agreement.