Sometimes, a standard support agreement is not enough.
Let us customize a Service Level Agreement (SLA) to fit your organization’s needs.
An SLA provides you with highest priority in our technical support queue to escalate calls in a matter of minutes.
SLAs are written to your specifications and can include defined response times and contacts, extend normal support hours, provide for on-site upgrades and training, and can be customized to offer additional services, such as remote monitoring. Whatever you need – when and where you need it.
Every new Visix system includes 90 days of Priority Support and free upgrades for 30 days - all at no additional cost. Purchase an SLA or SMA within 30 days to extend these valuable services for the first year of ownership.
Click here for a sample Service Level Agreement.
Notice: Effective January 1, 2009, Visix will offer help desk support at no charge for 90 days to all customers purchasing a new system. After 90 days, free support will only be available to customers who have purchased a Software Maintenance Agreement (SMA) or Service Level Agreement (SLA). SMA customers will continue to receive priority response to technical support requests. All other support requests will available by appointment only and charged on a per incident basis. Billable support hours will be available for purchase online or by phone.
