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Remote Monitoring
Visix maintains a remote
system site for monitoring the operation and configuration of Visix
Content Servers and Channel Players, as well as various endpoint
displays. Remote Monitoring is available in four service levels:
Bronze
Visix receives weekly information that is analyzed and
the client receives a weekly report detailing:
·Errors:
Analysis of device errors and their cause/resolution if known
·Downtime:
If and when each device was down during the week and any known causes
·Current
Status of the devices at the time the remote information is received
Silver
Visix receives daily
information that is analyzed and the client receives a daily report
detailing:
·Errors:
Analysis of device errors and their cause/resolution if known
·Downtime:
If and when each device was down during the day and any known causes
·Current
Status of the device at the time the remote information is received
Gold
Visix receives hourly
information that is analyzed and the client receives a daily report
detailing:
·Errors:
Analysis of device errors and their cause/resolution if known
·Downtime:
If and when each device was down during the hour and any known causes
·Current
Status of the device at the time the remote information is received
·Automated
emails are generated if a device appears to be down for over 1 hour
Platinum
Visix receives information every 5 minutes that is analyzed and the
client receives a daily report detailing:
·Errors:
Analysis of device errors and their cause/resolution if known
·Downtime:
If and when each device was down during the period and any known causes
·Current
Status of the Channel Players and Content Server at the time the remote
information is received
·Automated
emails are generated if a device appears to be down for more than a
predetermined number of minutes
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