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Implementation

Visix provides custom implementation services for our suite of products that are tailored to fit our customer’s needs. We offer both on-site and remote implementation plans that consist of four phases: 

Planning and review

• Planning is the cornerstone of any successful project. Visix has assembled a comprehensive project plan which takes known details of the implementation into account. These details are gathered from both the client as well as the solution ordered. The comprehensive plan is then tailored to each client’s implementation ensuring that all planning, infrastructure, approvals and resources are allocated and obtained. 

• Visix personnel will hold a pre-implementation project meeting with the client and/or integrator once the implementation is scheduled so the plan can be updated and approved by the client and/or integrator.

Hardware Setup

• Remote Implementation.

  • Because the implementation will be performed remotely, it is imperative that all hardware be mounted and connected before the implementation session starts. Visix provides full instructions for connection of hardware in our comprehensive manual.

• On-site Implementation

  • During the Planning phase, the personnel who will perform the initial setup of the AxisTV system will be identified. This resource can be from Visix, the client or the integrator. 

Implementation Session

• Remote Implementation.

  • Visix personnel will setup a web session into the client’s Content Server using Webex and proceed with the planned implementation steps, including the initial software setup and configuration of the Content Server and Channel Players. Any issues encountered will be documented and assigned to personnel (Visix, Integrator or Client) for resolution. 

• On-site Implementation

  • Visix resources will arrive at the client site and proceed with the planned implementation steps, including the initial software setup and configuration of the Content Server and Channel Players.  Any issues encountered will be documented and assigned to personnel (Visix, Integrator or Client) for resolution. 

Review and Signoff

• At the conclusion of the Implementation session, the Visix representative will review the planned steps with the client and or integrator to ensure that all items have been completed.  Any outstanding issues will be noted along with the resource assigned as well as a due date.  At this point, the client and/or integrator signs off that the implementation was completed successfully upon completion of the noted items.  A follow-up meeting will then be scheduled to review the implementation and discuss any issues discovered after implementation is complete.

We partner with audiovisual and IT integrators throughout North America, Australia and the Middle East to manage integrated projects that marry our technologies with other devices that may include signal distribution, display devices, control technologies and more.

Visix has an extensive distribution network in North America with more than 100 resellers delivering products to a number of vertical markets – business and industry, higher education, hospitality, government and more. Visix is partnered with a limited number of highly trained and intensely focused integration partners that continually demonstrate a concerted and committed sales effort and can effectively deploy and support our applications in a wide range of environments. This select group of integrators, identified as Premier Integrators, have the ability to deploy and support our suite of communications technologies throughout the United States. 

Let Visix deploy our service specialists to manage and deliver integrated solutions for your applications.

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