- Overview
secure your investment
Every new Visix digital signage system includes 90 days of priority digital signage software support and free updates for 30 days at no additional cost. But what happens then?Protect your investment with a support agreement from Visix.
software maintenance agreement
The most affordable way to ensure you always have the latest versions of Visix digital signage software is to make a small investment in a Software Maintenance Agreement (SMA). Our SMA provides priority support, free software updates and a host of other benefits.
service level agreement
Sometimes, a standard support agreement is not enough. Let us customize a Service Level Agreement (SLA) to fit your organization’s needs.
- Software Maintenance Agreement
software maintenance agreement
The Visix Software Maintenance Agreement (SMA) is the most economical way to receive the latest versions of Visix digital signage software. When you purchase an SMA, you receive:
- Free downloadable software updates for your licensed Visix software
- Free, priority response to support requests submitted via voicemail, email or web during normal business hours
- Optional participation in pre-release software evaluations
- Priority support for routine short-duration installation, software update, and usage questions
- Substantial savings compared to incremental update and new release costs
- Reduced cost and time – no orders to place, no additional payments to make
- Optional automatic renewal of your SMA
In all cases, Visix is the first line software service provider to SMA subscribers. Whether you purchase your SMA from a reseller or directly from Visix, you can directly contact Visix for support via phone or email and don’t have to go through another vendor.- Service Level Agreement
service level agreement
Sometimes, a standard support agreement is not enough. Let us customize a Service Level Agreement (SLA) to fit your organization’s needs.
An SLA provides you with highest priority in our technical support queue to escalate calls in a matter of minutes. SLAs are written to your specifications and can include defined response times and contacts, extend normal support hours, provide for on-site upgrades and training, and can be customized to offer additional services, such as remote monitoring. Whatever you need – when and where you need it.